Privacy Policy - Aware Behavioral Health

Effective Date: 02-17-2026

Aware Behavioral Health (“we,” “our,” or “us”), a DBA of Sohan PLLC, is committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit forms, or communicate with us through SMS, phone, email, or other channels.

Business Information

Aware Behavioral Health (DBA of Sohan PLLC)
5720 Lyndon B Johnson Fwy, Suite 660
Dallas, TX 75240

Second Location:
2300 Valley View Lane, Suite 601
Irving, TX 75062

Phone: (469) 487-7744
Email: admin@awarebehavioralhealth.com
Website: https://awarebehavioralhealth.com/

Aware Behavioral Health operates as a registered DBA of Sohan PLLC.

Information We Collect

We may collect personal and technical information when you:

Fill out a website contact or appointment form
Submit a Facebook Lead Form
Request services or schedule appointments
Contact us via phone, SMS, or email
Interact with our website or digital platforms

The information collected may include:

Full name
Phone number
Email address
Appointment details
Communication preferences
Insurance information (if voluntarily provided)
Medication information (if voluntarily provided)

We may also automatically collect limited technical data such as:

IP address
Browser type
Device information
Website usage and interaction data

How We Use Your Information

We use collected information strictly for legitimate business and healthcare-related purposes, including:

Providing behavioral health services
Scheduling and confirming appointments
Responding to inquiries and support requests
Sending appointment reminders and service notifications
Communicating via SMS with user consent
Improving website functionality and user experience
Maintaining system security and fraud prevention

We do not sell, rent, or trade personal information to third parties.

SMS Consent and Communication

By providing your phone number through our website forms, Facebook Lead Forms, or other approved opt-in methods, you expressly consent to receive SMS communications from Aware Behavioral Health (DBA of Sohan PLLC).

SMS communications may include:

Appointment reminders and confirmations
Service-related notifications
Scheduling updates
Support and follow-up communications

Message frequency may vary depending on your interaction with our services.
Message and data rates may apply based on your mobile carrier plan.

You may opt out at any time by replying:
STOP to any message.

For assistance, reply:
HELP or contact us directly at (469) 487-7744.

Consent to receive SMS messages is not a condition of receiving healthcare services.
All SMS consent records are securely stored in our CRM system for compliance and audit purposes.

Information Sharing and Disclosure

We only share information when necessary and in a limited, secure manner, including:

With trusted service providers that support our operations (such as CRM systems, scheduling platforms, and secure communication services)
When required by law, regulation, or legal process
To protect patient safety, legal rights, or prevent fraud

All service providers are contractually required to maintain confidentiality and appropriate data protection standards.

We do not share personal information with third parties for lead generation, marketing resale, or data brokerage purposes.

Mobile Information Sharing (Required Compliance Statement)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar tracking technologies to:

Enhance user experience
Analyze website performance and traffic
Improve content and functionality
Maintain website security

Users can control or disable cookies through their browser settings. Disabling cookies may affect certain website features.

Data Security and Protection

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

Secure hosting environments
Access control systems
Data encryption where applicable
System monitoring and security protocols

While we strive to protect your information, no online system can be guaranteed to be 100% secure.

User Rights and Choices

You have the right to:

Request access to your personal information
Request correction of inaccurate data
Withdraw communication consent at any time
Opt out of SMS communications by replying STOP
Request deletion of non-medical personal data where legally permitted

To exercise your rights, please contact us using the information below.

Third-Party Platforms

We may use secure third-party platforms for:

Customer relationship management (CRM)
SMS messaging services
Appointment scheduling systems
Website hosting and analytics

These platforms operate under their own privacy and security policies and are selected based on compliance and data protection standards.

Policy Updates

We may update this Privacy Policy periodically to reflect regulatory, operational, or legal changes. Any updates will be posted on this page with the revised effective date.

Contact Us

Aware Behavioral Health (DBA of Sohan PLLC)
Phone: (469) 487-7744
Email: admin@awarebehavioralhealth.com
Website: https://awarebehavioralhealth.com/

For privacy, compliance, or data-related inquiries, please contact us directly using the information above.